BugQuest

BugQuest ("we," "our," or "us") provides automated error reporting, crash analytics, and cheat detection solutions for game developers (the "Services"). This Privacy Policy describes how we collect, use, and share information about game developers that are customers of BugQuest ("Developers") and information collected from games that use our Services ("Service Data"). The policy also explains how we collect and use information when individuals visit our websites. We encourage you to read this Privacy Policy to understand how we safeguard your privacy.

SCOPE OF THIS PRIVACY POLICY
Section 1 of this Privacy Policy covers our treatment of information collected from Developers using the Services. Section 2 covers our treatment of Service Data. Section 3 contains information about our privacy practices that applies to both categories of information, including information collected when an individual uses our websites.

The policy specifically addresses the following areas:
- What information is collected by our websites and Services
- How we use this information
- With whom we may share this information
- What choices are available to you with respect to the collection and use of information
- What types of security procedures are in place to protect against the loss, misuse or alteration of information under our control
- How you can correct any inaccuracies in the information we hold about you

This policy does not apply to the practices of companies not owned or controlled by us (including Developers) or to people whom we do not employ or manage.

SECTION 1: DEVELOPER INFORMATION
This Section provides information on the collection and use of information from Developers.

What information does we collect from Developers?

Usage Data
We collect information relating to the usage of the Services from Developers to provide and improve our services, optimize performance, and ensure appropriate billing for use of the Service.

Account Information
When you create an account with us, you will provide us with certain information such as your name, contact information, company name, and account credentials. This information is used to provide you with the Services and communicate with you about your account.

How we use Developer information?
Our primary goal in collecting information from Developers is to:
- Provide and maintain the Services
- Contact you regarding your use of the Services
- Process your payments and billing
- Send important service updates and announcements
- Provide technical support
- Improve and optimize our Services

How can Developers change or delete information?
You may review, update, correct or delete your account information by contacting us. If you would like us to delete your account, please contact us at support@bugquest.gg with your request. We will use commercially reasonable efforts to honor your request, though we may retain certain information as required by law or for legitimate business purposes.

If you request deletion of your account, we reserve the right to terminate and/or limit your access to the Services, as we may need certain information to provide the Services to you. We may retain an archived copy of your records as required by law or for legitimate business purposes.

SECTION 2: SERVICE DATA
This Section provides information on the collection and use of Service Data.

What Service Data do we collect?
The Services collect the following types of information from games that use the Services:

- Technical data related to crashes and errors
- Technical data about the device and operating system running the game
- Technical network identifiers
- Network connectivity diagnostic data
- Numerical user identifiers for platforms such as Steam or engines such as Unity

Developers may also enable features of the Services that allow us to collect voluntarily provided information, such as email addresses for communication about technical issues. We require Developers to use our Services to collect information solely for legitimate purposes and to observe all applicable laws and regulations.

Developer-Supplied Information
Developers may send additional information to the Services through log messages, error reports, or other mechanisms. Such information is not considered Service Data and is not governed by this Privacy Policy. Developers are solely responsible for ensuring any information they choose to send complies with applicable laws and their own privacy policies.

How do we use Service Data?
The information collected by the Services helps Developers:
- Effectively identify and ban cheaters
- Diagnose errors related to game software malfunction
- Diagnose errors related to specific hardware or operating systems
- Diagnose errors related to network connectivity issues

Our algorithms process and analyze the data separately for each Developer. We also aggregate information across Developers to improve our Services and enhance our detection capabilities.

SECTION 3: GENERAL INFORMATION
This Section applies to both Developer information and Service Data, as well as visitors to our website.

Security and Data Protection
We implement reasonable technical and organizational security measures to protect all data.

Information Sharing
We may share information in the following circumstances:
- With service providers who assist in providing the Services
- With your consent
- To comply with legal obligations or to protect rights and safety
- In connection with a business transaction such as a merger, acquisition, or sale of assets
- For other legitimate business purposes as permitted by law

Children's Privacy
Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Website Analytics and Cookies
When you visit our websites, we automatically collect certain information in our log files, including your IP address, browser type, operating system, referring web page, pages visited, and cookie information. We use this information to operate and improve our websites.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting notice on our website and updating this Privacy Policy.

Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us at support@bugquest.gg.